Broome Customer Experience Centre

We are relocating our contact centre from Melbourne to a new Customer Experience Centre in Broome. Customers are welcome to visit the centre to enjoy interactive self-service facilities and receive energy advice.

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Place

Broome

Investment

$2.96 milion

Key Dates :

Staff recruitment November 2020. Operational from December 2020. Open to the public early May 2021.

Benefits :

Local service and face-to-face energy advice
Creation of new jobs in Broome

Project overview

No one understands the challenges of living in the regions like a local. They’re able to understand and empathise with the extreme temperatures, tropical cyclones and flooding, and the effects they have on your power supply and bills. That’s why in order to serve you better, we’re relocating our contact service centre from Melbourne to downtown Chinatown in Broome.

Our new Customer Experience Centre will create jobs as we use local businesses for the design, construction and fit-out. We will employ ten new full-time staff from the community, including two Aboriginal and Torres Strait Islander trainees.

Whether you’re able to visit our new centre or not, you’ll receive helpful service from West Aussies who are here, on the ground, working to help you.

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What's happening now

Opening soon

Nila Janyba, our exciting new customer experience centre, is opening in May.

Located in Broome’s Paspaley Plaza, Nila Janyba will offer face-to-face customer services and interactive digital experiences for young and old.

Come and ask us a question, learn about energy or just say hi! We can’t wait to see you.

What's happening now

Nila Janyba

We are pleased to announce that our beautiful new customer experience centre has officially been named Nila Janyba, meaning ‘knowledge sharing’ in the local Yawuru language.

We worked with the Yawuru organisation to choose a name that acknowledges the Yawuru people and their continuing culture, and that also represents the intention behind our customer experience centre.

We love it and couldn’t be prouder to share it with you.

What's happening now

Regions first

Broome company, H&M Tracey, have completed the fit out of our new centre, realising the beautiful designs created by local architects NBC Aboriginal Corporation.

We can’t wait to show you the handiwork of these talented locals very soon!

#RegionsFirst. It’s a principle that guides our commercial endeavours at Horizon Power, and it means we seek local participation whenever we can to help us build vibrant, thriving communities.

What's happening now

New recruits taking calls

Two Computershare staff have temporarily relocated to Broome to train up and support six new local call centre recruits, including two Aboriginal and Torres Strait Islander trainees.

The new recruits have been taking calls from our customers since late November and are currently responding to more than 45 per cent of our overall call volumes.