$2.96 milion

Key Dates :

Staff recruitment November 2020. Operational from December 2020. Open to the public early May 2021.

Benefits :

  • Local service and face-to-face energy advice
  • Creation of new jobs in Broome

Project overview

No one understands the challenges of living in the regions like a local. They’re able to understand and empathise with the extreme temperatures, tropical cyclones and flooding, and the effects they have on your power supply and bills. That’s why in order to serve you better, we’re relocating our contact service centre from Melbourne to downtown Chinatown in Broome.

Our new Customer Experience Centre will create jobs as we use local businesses for the design, construction and fit-out. We will employ ten new full-time staff from the community, including two Aboriginal and Torres Strait Islander trainees.

Whether you’re able to visit our new centre or not, you’ll receive helpful service from West Aussies who are here, on the ground, working to help you.

    What's happening now

    It's official

    Energy Minister Bill Johnston joined our CEO Stephanie Unwin in early August to officially open Nila Janyba, our beautiful new customer experience centre located in the heart of Broome.

    “Nila Janyba is a first for Horizon Power, and we are proud to deliver this innovative customer solution with the support of Broome’s traditional owners and its vibrant business community,” Stephanie said.

    Read more

    What's happening now

    Now open!

    Nila Janyba, our exciting new customer experience centre, has opened it’s doors and we’re welcoming customers.

    Located in Broome’s Paspaley Plaza, our team at Nila Janyba offer face-to-face customer services and interactive digital experiences for young and old.

    Drop by and ask us a question, learn about energy or just say hi! We can’t wait to see you.

    What's happening now

    Nila Janyba

    We are pleased to announce that our beautiful new customer experience centre has officially been named Nila Janyba, meaning ‘knowledge sharing’ in the local Yawuru language.

    We worked with the Yawuru organisation to choose a name that acknowledges the Yawuru people and their continuing culture, and that also represents the intention behind our customer experience centre.

    We love it and couldn’t be prouder to share it with you.

    What's happening now

    Regions first

    Broome company, H&M Tracey, have completed the fit out of our new centre, realising the beautiful designs created by local architects NBC Aboriginal Corporation.

    Come on down to see the handiwork of these talented locals for yourself!

    #RegionsFirst. It’s a principle that guides our commercial endeavours at Horizon Power, and it means we seek local participation whenever we can to help us build vibrant, thriving communities.

    Read more

    What's happening now

    New recruits taking calls

    Two Computershare staff have temporarily relocated to Broome to train up and support six new local call centre recruits, including two Aboriginal and Torres Strait Islander trainees.

    The new recruits have been taking calls from our customers since late November and are currently responding to more than 45 per cent of our overall call volumes.

    Read more

    What does this mean for my community?

    Face-to-Face Support
    You'll have the opportunity to talk about your energy needs in person
    Community First
    Creates ten full time jobs in Broome and employs local suppliers and trades
    ATSI Commitment
    Creates at least two Aboriginal and Torres Strait Islander traineeships
    Local Expertise
    You'll speak to locals who understand your unique circumstances